Support
Something not working, a label read wrong, or a question about your account? Write to us and a person will answer, usually within two working days.
Frequent questions
How do I delete my account?
In the app, open Account — the circle with your initials at the top right on iPhone and iPad, or at the foot of the sidebar on the Mac — and choose Delete Account. It removes everything you put in: your wines, inventories, tastings, notes and photos. It can’t be undone.
Why do I need to sign in?
So your wines follow you from your iPhone to your iPad and your Mac. You sign in with Apple or Google, so there is no password to make up, and with Apple you can hide your email from us.
Which devices does OpenCru run on?
iPhone and iPad with iOS 26 or later, and Macs with macOS 26 or later. It needs an internet connection: your wines are kept in your account, not on one device.
The label was read wrong. What do I do?
On the bottle’s page, tap Not right? Fix it and type what the label says. Your photos, notes and tasting move with it, and we check the correction so the next person gets it right.
Does OpenCru score wines?
No. We explain wines; we don’t rate them. Where a critic has scored a year, the app shows their score with their name and a link to where they published it — theirs, not ours — and never sorts your wines by it.
Where do the explanations come from?
From what’s written about each wine — producers, appellations, critics and wine writing — read and put into plain words with the help of AI. Each explanation says where it comes from, one tap down. If something looks wrong, tell us.